上苍还是待我很好，他感到我的疼痛，于是选择在早晨给我了良药。感谢我的好朋友Peter，从远方给我带了我需要的东西。虽然只有一面之交，却已注定了两个人的友谊。
“Life isn’t about waiting for the storm to pass. It’s about learning to dance in the rain.”
Andy when i read this, i thought of you and heck, me too
this is in some ways me – the attitude i have always had with the users and all the IT people i had the privilege of meeting day after day at UL
No matter the kinds of viruses and trojans, the 1st thing i always did with any person infected, i told them they were not at fault – i made them feel at ease and safe in my hands and that they would help me most if they stayed with their computer and helped me get the bugs out
every person i worked with became my friends both the users and the IT people and language barriers, i found ways around my limited capability by using translator programs or just by pictures of things we talked about – or even just finding another who wrote their dialect
and always no matter who they were, i always thanked them for their time and for their help
sure, it did not help me keep my job, but most of the dozens of friends i made, continue to ask how i am doing – even now after being unemployed from UL for over 14 months … and on lucky days, some of you from far away, have a meal with me which is good for friends, even the nuttiest of them – me
it is my meaning of life – to always greet everyone with love, not a chip on the shoulder, not hate, not that they are different color, or speak language i not know, and religion is each individuals right and why would it matter that they were born poor and that they are woman and that they may be fat … each human has the right to be who they choose to be and i am just one of the many and i try not to change others to be like me, Except to learn to be tolerant and to love openly and to smile even as the bullet stops my life for death is not the end … the end is having No friends
always be kind to all others, for each of us has hard battles we endure
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Ducks Quack - Eagles Soar
No one can make you serve customers well….that’s because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey . He handed my friend a laminated card and said: ‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’ Taken aback, Harvey read the card. It said: Wally’s Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment… This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean! As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’ My friend said jokingly, ‘No, I’d prefer a soft drink.’ Wally smiled and said, ‘No problem. I have a cooler up front with regular and Diet Coke, water and orange juice…’ Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’ Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.’ As they were pulling away, Wally handed my friend another laminated card, ‘These are the stations I get and the music they play, if you’d like to listen to the radio.’ And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts. ’Tell me, Wally,’ my amazed friend asked the driver, ‘have you always served customers like this?’ Wally smiled into the rear view mirror. ‘No, not always.. In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called You’ll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, ‘Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.’ ’That hit me right between the eyes,’ said Wally. ‘Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’ ’I take it that has paid off for you,’ Harvey said. ’It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.’ Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting. Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles. How about us? Smile, and the whole world smiles with you… The ball is in our hands! A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up… let us do good to all people. Ducks Quack, Eagles Soar.
Have a nice day, unless you already have other plans.SORROW looks back, WORRY looks around, and FAITH looks UP.
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Peace, Love & Laughter – Always, Peter
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