A Skip-level meeting is a meeting between managers and team members who are one or more levels below them. The purpose of a skip-level meeting is for managers to get to know their team members, build trust with them, and understand their problems. Skip-level meetings can never take the place of direct communications within teams, but it can be a powerful adjunct to these efforts.
Key Concepts:
Group round-table meetings are more efficient than one-on-one meetings for skip-level meetings.
Leading organizations plan a skip-level meeting with every team or workgroup at least once per year.
Don’t wait for your boss or the HR department to arrange skip-level meetings for your direct reports.
There are five key steps to conducting an effective skip-level meeting:
Plan the skip level meeting
Conduct the skip level meeting and record the feedback
Analyze the information collected
Create an action plan based on the feedback
Follow up and report progress
Planning Questions:
When is the last time a skip-level meeting was conducted with this group?
Has the feedback from last skip level meeting been acted upon?
Have skip-level meetings been conducted in parallel business areas?
Will the skip level meeting be used to ‘build a file’ for disciplinary action on the leader of the group?
Have I followed the five-point planning process for skip-level meetings?
Do I need to improve my skills in any of the related areas, for which information is available?
Potential Pitfalls:
Do not use skip-level meetings to ‘build a file’ on a leader you want to fire.
Tell all managers what you are doing and why.
Don’t include the manager in the skip level meeting if your goal is to get back honest feedback.
Don’t ask about topics about which you are unable or unwilling to do anything.
Provide some level of feedback to the manager about the feedback received from his/her direct reports during the skip level meeting.
It is more damaging to do a skip-level meeting poorly than it is to not do it at all.
This is the most important tool developed by Gartner to evaluate and analyze the technology solutions from a macro perspective.
Introduction
Since 1995, Gartner has used hype cycles to characterize the over-enthusiasm or “hype” and subsequent disappointment that typically happens with the introduction of new technologies.[2] Hype cycles also show how and when technologies move beyond the hype, offer practical benefits and become widely accepted. According to Gartner, hype cycles aim to separate the hype from the reality, and enable CIOs and CEOs to decide whether or not a particular technology is ready for adoption. A longer-term historical perspective on such cycles can be found in the research of the economist Carlota Perez.
Five phases
A hype cycle in Gartner’s interpretation comprises five phases:
“Technology Trigger” — The first phase of a hype cycle is the “technology trigger” or breakthrough, product launch or other event that generates significant press and interest.
“Peak of Inflated Expectations” — In the next phase, a frenzy of publicity typically generates over-enthusiasm and unrealistic expectations. There may be some successful applications of a technology, but there are typically more failures.
“Trough of Disillusionment” — Technologies enter the “trough of disillusionment” because they fail to meet expectations and quickly become unfashionable. Consequently, the press usually abandons the topic and the technology.
“Slope of Enlightenment” — Although the press may have stopped covering the technology, some businesses continue through the “slope of enlightenment” and experiment to understand the benefits and practical application of the technology.
“Plateau of Productivity” — A technology reaches the “plateau of productivity” as the benefits of it become widely demonstrated and accepted. The technology becomes increasingly stable and evolves in second and third generations. The final height of the plateau varies according to whether the technology is broadly applicable or benefits only a niche market.
The term is now used more broadly in the marketing of new technologies.